Account & Data Deletion
Last updated 26 June 2026
You can permanently delete your MetconWod account and personal data at any time. This page explains how, and exactly what is erased and what is kept.
This applies to the MetconWod athlete app (developer: MetconWod) and the account you use to sign in to it.
Delete from the app (recommended)
- Open the MetconWod app and sign in.
- Go to Profile, then tap the Settings (gear) icon.
- Tap Delete account.
- Read the warning, type DELETE to confirm, and tap Delete.
Your account is deleted immediately and you are signed out. Because one MetconWod account can belong to several gyms, deleting it removes you from every gym you belong to.
If you can’t access the app(for example, you’ve lost access to your account), email hello@metconwod.com from the email address on your account and ask us to delete it. We may need to verify your identity, and we will complete the deletion within 30 days.
What is deleted
When you delete your account, we permanently erase or anonymise your personal data, including:
- Your name, email address, phone number, date of birth, and address.
- Your profile photo (removed from storage).
- Your sign-in credentials and authentication tokens.
- Your personal records, in-app notifications, and any likes and comments you posted.
- Any upcoming session bookings, which are cancelled (freeing the spot for others).
After deletion, your account can no longer be used to sign in, and you can no longer be identified from the data above.
What is kept, and why
A small amount of data cannot be deleted on request because gyms must keep it to meet legal, tax, and accounting obligations. We retain it in de-identified form — it stays on your gym’s books but is no longer linked to you by name:
- Invoices and payment records your gym created, kept for the period required by law.
- Past attendance and logged results, retained as anonymised gym records (for example, so session history and leaderboards stay intact).
This is standard practice and is permitted under data-protection law (including the GDPR), which allows retention where it is necessary to comply with a legal obligation. See our Privacy Policy for more.
Gym owners, admins, and coaches
If your account also has a staff role (owner, admin, or coach) at any gym, self-service deletion is blocked so a gym is not left without an operator. Transfer ownership or contact hello@metconwod.comfirst, and we’ll help you close the account.
Timing
- In-app deletion: immediate.
- Email request: completed within 30 days of verifying your request.
Questions
Email hello@metconwod.comand we’ll help.